I can sign in but my order is missing
Usually this means the order is linked to another account email or has not reconciled.
Steps
- 01Check the email shown in My Findability Profile.
- 02Find the payment confirmation email and compare its recipient.
- 03Check whether the order appears under another Findability account you used.
- 04Do not purchase again.
- 05Create a support case with the order reference and both relevant email addresses if they differ.
Important checks
+ Support can verify linkage before changing account records.