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Search the Findability knowledge base, diagnose a problem step by step, or create a support case when you still need help.
Findability support articles available now.
Find the part of Findability you need.
Accounts & Login
7 support articles
08Checkout & Payments
8 support articles
10Editor
10 support articles
07FOUND Score
7 support articles
07Forms & Onboarding
7 support articles
05Getting Started
5 support articles
07Hosting & Domains
7 support articles
07My Findability
7 support articles
05Services & Programmes
5 support articles
06Templates & Store
6 support articles
08Troubleshooting & Security
8 support articles
06Website Delivery
6 support articles
Common questions.
A Findability page is blank or white
Basic recovery steps for a frontend that fails to render.
Read article →Accounts & LoginCreate a Findability customer account
Create the account used by checkout and My Findability.
Read article →My FindabilityView an order and its progress
Find the status of a purchased template or service.
Read article →Troubleshooting & SecurityA Findability page requires two taps or clicks
Troubleshoot touch/click responsiveness if a page no longer responds on the first tap.
Read article →Forms & OnboardingA file will not upload to a form
Troubleshoot an attachment that fails during onboarding.
Read article →Templates & StoreBrowse the Findability template library
Preview template categories before deciding what to buy.
Read article →Use guided support.
Choose the part of Findability that is giving you trouble. We will narrow the issue and take you to the most relevant solution.
START GUIDED SUPPORT →Create a support case.
Send the problem, order reference and screenshots. You will receive an FND-SUP reference and can track the case.
CONTACT SUPPORT →