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My account keeps signing me out

Troubleshoot customer session problems.

Updated 09 Sept 2026, 09:04

Steps

  1. 01Confirm cookies are allowed for findability.co.za.
  2. 02Avoid clearing site data while actively using My Findability.
  3. 03Try a fresh private tab to rule out stale browser data.
  4. 04Sign in again.
  5. 05If the session immediately ends, create a support case with browser/device details.

Important checks

+ Findability customer sessions use secure browser cookies; blocking them can prevent the account from staying signed in.