The Score scan is taking longer than expected
What to do while the assessment is scanning.
Steps
- 01Keep the Score tab open.
- 02Do not repeatedly restart the assessment.
- 03Check that your internet connection remains active.
- 04If the scan does not progress, open support.findability.co.za/status to check service health.
- 05If the service is operational but the scan remains stuck, create a support case.
Important checks
+ Include the business name and approximate time of the scan; do not send sensitive credentials.