A Findability page requires two taps or clicks
Troubleshoot touch/click responsiveness if a page no longer responds on the first tap.
Steps
- 01Close old Findability tabs that were open before a recent update.
- 02Open a fresh private/incognito tab.
- 03Test one navigation item with a single tap.
- 04Reload once if needed.
- 05If double-tapping is still required, create a support case with the page URL, device and browser version.
Important checks
+ Do not repeatedly double-tap as a workaround; the expected behaviour is a single tap/click.