Troubleshooting & Security
8 practical guides and troubleshooting articles.
Troubleshooting & Security
A Findability page is blank or white
Basic recovery steps for a frontend that fails to render.
Read article →Troubleshooting & SecurityA Findability page requires two taps or clicks
Troubleshoot touch/click responsiveness if a page no longer responds on the first tap.
Read article →Troubleshooting & SecurityCheck Findability system status
Use the public status page before creating a case for a widespread outage.
Read article →Troubleshooting & SecurityClear stale browser data without losing your account
Use a private tab first before clearing all browser data.
Read article →Troubleshooting & SecurityRecognise official Findability support communication
Protect yourself from phishing or impersonation.
Read article →Troubleshooting & SecurityReport a broken link or 404 page
Tell Findability exactly which link is broken.
Read article →Troubleshooting & SecuritySupported browser troubleshooting
Information to collect when a problem appears on one device or browser.
Read article →Troubleshooting & SecurityWhat not to send in a support case
Keep support requests useful without exposing secrets.
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