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Checkout & Payments

I think I paid twice

How to report a possible duplicate transaction.

Updated 09 Sept 2026, 09:04

Steps

  1. 01Do not start another checkout.
  2. 02Open My Findability and count the relevant orders.
  3. 03Check your payment notifications or bank statement for two completed charges.
  4. 04Create a support case under Checkout & Payments.
  5. 05Include both transaction times and any available payment references without sending card details.

Important checks

+ A duplicate browser window does not always mean two completed charges.

+ Findability support should verify payment events before any refund process is considered.