SUPPORT AREA

Checkout & Payments

8 practical guides and troubleshooting articles.

Checkout & Payments

Cancel a recurring hosting subscription

Use the My Findability cancellation flow so the payment provider is updated correctly.

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Checkout & Payments

How Findability checkout works

The normal checkout sequence for templates and hosting.

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Checkout & Payments

How recurring hosting billing works

Understand the R99 Basic Hosting and R250 Hosting + Editor recurring plans.

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Checkout & Payments

I think I paid twice

How to report a possible duplicate transaction.

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Checkout & Payments

Payment confirmation email is missing

Find your payment confirmation or request help without repaying.

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Checkout & Payments

Payment failed or was declined

Steps to take when PayFast does not complete the payment.

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Checkout & Payments

Payment is complete but the order still looks pending

What to check when PayFast says successful but Findability has not updated yet.

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Checkout & Payments

What PayFast is used for

PayFast handles payment and recurring billing for Findability purchases.

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