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Checkout & Payments

Payment failed or was declined

Steps to take when PayFast does not complete the payment.

Updated 09 Sept 2026, 09:04

Steps

  1. 01Read the PayFast message shown on screen.
  2. 02Confirm the payment method details and available funds.
  3. 03Return to Findability checkout rather than repeatedly refreshing the PayFast page.
  4. 04Try the payment again once.
  5. 05If the same error continues, create a support case with the approximate time and order email.

Important checks

+ Do not send card numbers or CVV codes to Findability support.

+ A failed payment should not be treated as a paid order unless My Findability shows it as paid.