Payment is complete but the order still looks pending
What to check when PayFast says successful but Findability has not updated yet.
Steps
- 01Wait a short moment and refresh My Findability.
- 02Check for the payment confirmation email.
- 03Confirm the order appears under Orders & progress.
- 04Do not pay again while the first transaction is still being reconciled.
- 05If the status remains pending, create a support case and include the payment time and order email.
Important checks
+ A delayed status is different from a declined payment.
+ Support can compare the order and payment event before advising you to retry.