Troubleshooting & Security

Recognise official Findability support communication

Protect yourself from phishing or impersonation.

Steps

  1. 01Check that links use findability.co.za or an official Findability subdomain.
  2. 02Be cautious of messages asking for passwords, full card numbers or authentication codes.
  3. 03When uncertain, open support.findability.co.za yourself rather than clicking the message link.
  4. 04Create a support case and attach a screenshot of suspicious communication.

Important checks

+ Findability support does not need your password or full card details.