Supported browser troubleshooting
Information to collect when a problem appears on one device or browser.
Steps
- 01Note the device model.
- 02Note the operating-system version.
- 03Note the browser name and version.
- 04Try the same Findability page in another current browser if available.
- 05Report whether the issue happens on Wi-Fi, mobile data or both.
Important checks
+ This information helps distinguish account, frontend and network problems.