Findability
Menu
Support homeSolve a problemSystem statusCase statusContact support
Troubleshooting & Security

What not to send in a support case

Keep support requests useful without exposing secrets.

Updated 09 Sept 2026, 09:04

Steps

  1. 01Do not send your password.
  2. 02Do not send full card numbers, CVV codes or payment PINs.
  3. 03Do not send one-time authentication codes.
  4. 04Do not upload private credentials or secret keys.
  5. 05Do send screenshots of errors, order references, public website URLs and non-sensitive device/browser details.

Important checks

+ If a screenshot contains sensitive information, crop or obscure it before uploading.